Philips Support

My Philips Sonicare AirFloss is not turning on

Published on 2020-03-17
If your Philips Sonicare AirFloss is not turning on, below you will find a couple solutions that you can try yourself.

Turn the power button on

Press the power button to ensure your Sonicare AirFloss is on.
Philips Sonicare AirFloss power button

Place it on the charger

If your AirFloss is still not turning on, you can try charging the device by plugging the charger into a live outlet and place your AirFloss on the charger.

Charging process:
* 1 green LED: 33% charged
* 2 green LED: 66% charged
* 3 green LED: 100% charged

Note: If you are using your Sonicare AirFloss for the first time, ensure that it is charged for 24 hours.

Note: When the charge indicators flash yellow, the battery is low and needs to be recharged (fewer than 3 uses left).

Did above solutions not solve the issue? Please contact us for further assistance.

Philips Sonicare AirFloss charging instructions
Contact Philips

We are happy to help you

Looking for something else?

Discover all Philips Support options

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.