Philips Support

I experienced an unpleasant sensation when I touched the connectors of the TensRelief/PulseRelief device or the electrodes.

Published on 2016-10-04

Before you remove the TensRelief/PulseRelief device, please pause or stop the treatment (for PulseRelief in the Philips Treatment App) or decrease the intensity to 0 to end the treatment. In this way you avoid the unpleasant sensation when you touch the connectors of the TensRelief/PulseRelief device or the extension cable, or touch the electrodes. This sensation is unpleasant but not harmful.

The information on this page applies to the following models: PR3820/00 , PR3840/00 .

Looking for something else?

Discover all Philips Support options

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.