Philips Support

What issues in Philips TV are solved with a software upgrade?

Published on 2017-03-02

Every software update solves different issues. A software update ensures that your TV is performing optimal in accordance with the latest technological developments.

To check if there is new software available for your TV, you have to check if the software version on the Philips support website is higher than the software version in your TV and update it if necessary.

Follow these procedures to check the current software version on your TV:

  1. Press the [Home] button on the remote control to access the home menu
  2. Use the [Cursor buttons] to select [Setup] and press the [OK] button to confirm
  3. Select [Software settings] and press the [OK] button
  4. Select [Current software info] and press the [OK] button to display the current software version on your TV set
Setup Menu

Check software version

Check the software version against the latest TV software on the Philips support website. Refer to the SOFTWARE & DRIVERS section.

  1. If the TV software version is lower than the version posted on the website, this means the software of your TV set needs to be upgraded
  2. Follow the instruction in the user manual or readme file of the firmware upgrade on how to upgrade your software
  3. Do not install a lower version of software than the current version installed on your product. Philips cannot be held liable or be made responsible for problems caused by a software downgrade.

The latest software solves the issues below:

Note: Each release contains all solutions identified in the earlier version.

Important: If your TV menu language is selected as Portuguese, follow the instructions below:

  • After you have inserted the USB flash drive to the TV, please wait for 30 seconds. The software upgrade starts automatically.
  • If the software upgrade does not start automatically, disconnect the power cable from the power outlet. Do not remove your USB flash drive. Wait for one minute then reconnect the power cable, the software upgrade starts automatically.

Q554E_0.97.0.0 (Date published: 2013-04-08)

  • Updated predefined channel list of Sky in Germany, Austria and Switzerland
  • Black screen when switching from analog channel to SCART
  • Intermittently losing picture and sound
  • Audio, picture and/or signal dropouts when watching TV via a Freebox set-top box connected via HDMI
  • Video and audio loss via HDMI connection with UPC Horizon set-top box
  • TV turns off and on by itself
  • TV does not response to remote control

Q554E_0.96.0.0 (Date published: 2012-12-18)

You are highly recommended to update your TV with the standby software version You may download the standby software from the FAQ “What should I do when my TV turns on and off by itself and/or does not respond to the remote control?”

  • TV tunes to the wrong channel when you select the channel in EPG
  • TV keeps turn off and on by itself after you perform the first time installation
  • TV hangs after wake up from standby
  • Unable to play video using BBC iPlayer
  • Unable to play MP4 files
  • TV turns off and on by itself when EasyLink is enabled
  • Clock displays the wrong time (Only applicable to Slovakia)
  • Channel Ned1 is not stored during analog channel installation (Only applicable to Netherlands)

Q554E_0.93.0.0 (Date published: 2012-10-16)

  • HbbTV application is not working (Only applicable to Czech Republic)
  • HTTP Live Streaming is not working
  • Wrong characters shown in EPG for Slovak language
  • Improved BBC iPlayer's functionality and performance

Q554E_0.92.0.0 (Date published: 2012-09-25)

  • Picture is distorted when you switch from HDMI 3D content to analog channels
  • Subtitle is shown in strange colours
  • Analog services are not available in channel grid

Q554E_0.91.0.0 (Date published: 2012-08-16)

  • E-Sticker update for 26PFL4007 models
  • Unable to play rented movies from online video store
  • Half of the picture is cut-off when you switch from 3D content to analogue channel
  • TV has slow response to play the files from USB or PC through SimplyShare

Q554E_0.90.0.0 (Date published: 2012-07-30)

  • TV keeps rebooting by itself
  • TV keeps restarting itself when streaming from Videociety (Only applicable to country, Germany)
  • Subtitle menu cannot be opened anymore and P+/P- do not work anymore after you switch between channels with HbbTV application switched on
  • Missing satellite channels (Only applicable to Germany)
  • TV reboots by itself when you switch it on from standby when Portuguese is selected as menu language
  • Unable to perform software upgrade when Portuguese is selected as menu language

Q554E_0.89.0.0 (Date published: 2012-07-09)

  • White dots appear onscreen while watching 3D movie from USB (Only applicable to 3D models)
  • Picture is corrupted when you watch a video in [2D to 3D conversion] mode (Only applicable to 3D models)

Q554E_0.88.0.0 (Date published: 2012-07-02)

  • Unable to view all your favourite channels in the favourite list
  • No DVB-C channel is being installed on ZIGGO network (Only applicable to Netherlands)
  • Missing satellite channels (Only applicable to Germany)
  • Added an option to disable the deletion of channels in background install (Only applicable to K-models)

Q554E_0.87.0.0 (Date published: 2012-06-21)

  • TV switches to standby by itself after power on for few minutes
  • TV turns off and on by itself while watching satellite channels (Only applicable to K-models)
  • “The video format is not supported” message appears onscreen via HDMI connection
  • TV has no sound when you play a video from Smart TV applications
  • Intermittent picture freeze and sound loss during TV programme recording playback
  • Picture is stretched and distorted when you watch a video in [Auto zoom] picture format
  • Subtitle is not synchronized with the video
  • Subtitle menu cannot be opened anymore and P+/P- do not work anymore after you switch between channels with HbbTV application switched on
  • Flickering lines appear after you select [2D to 3D conversion] (Only applicable to 3D models)
  • Picture remains in 2D mode although [2D to 3D conversion] is selected (Only applicable to 3D models)

Q554E_0.79.4.0_bld4j (Date published: 2012-06-13)

  • Improved sound performance for HDMI connection

Q554E_0.79.4.0_bld4e (Date published: 2012-06-06)

  • E-sticker update for 37PFL4017K/12 and 42PFL4317K/12

Q554E_0.79.4.0_bld4a (Date published: 2012-05-03)

  • “No access” message appears when you watch a pay channel
  • TV hang-up during DVB-C channel installation

Q554E_0.79.2.0 (Date published: 2012-04-04)

  • Onscreen [Help] content update
  • Improvement on German OSD translation
  • Black screen with no sound from scrambled digital TV channels with CAM inserted (Only applicable to Norway)
  • TV turns off and on by itself when you play web radio in HbbTV application

Q554E_0.79.1.0 (Date published: 2012-03-14)

  • Unable to switch channel with CAM inserted (Only applicable to France)
  • No picture but sound is available while watching a HD channel (Only applicable to Norway)
  • Improvement on the subtitle performance (Only applicable to Norway)
  • Not possible to perform automatic sorting of satellite channels (Only applicable to K-models)
  • Incorrect channel list display in the favourite list (Only applicable to Netherlands)

Q554E_0.74.1.0 (Date published: 2012-02-28)

  • Initial production software
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