Philips Support

What issues in Philips TV are solved with a software upgrade?

Published on 2016-12-29

Every software update solves different issues. A software update ensures that your TV is performing optimal in accordance with the latest technological developments.

To check if there is new software available for your TV, you have to check if the software version on the Philips support website is higher than the software version in your TV and update it if necessary.

Follow these procedures to check the current software version on your TV

  1. Press the [Home] button on the remote control to access the home menu
  2. Use the [Cursor buttons] to select [Setup] and press the [OK] button to confirm
  3. Select [Software settings] and press the [OK] button
  4. Select [Current software info] and press the [OK] button to display the current software version on your TV set
Setup Menu

Check software version

Check the software version against the latest TV software on the Philips support website. Refer to the SOFTWARE & DRIVERS section.

  1. If the TV software version is lower than the version posted on the website, this means the software of your TV set needs to be upgraded
  2. Follow the instruction in the user manual or readme file of the firmware upgrade on how to upgrade your software
  3. Do not install a lower version of software than the current version installed on your product. Philips cannot be held liable or be made responsible for problems caused by a software downgrade.

The latest software solves the issues below:

Note: Each release contains all solutions identified in the earlier version.

Q5551_0.14.104.0 (Date published: 2012-11-26)

  • HbbTV application is not working (Only applicable to Czech Republic)
  • USB recording resume function is not working
  • TV turns off and on by itself when EasyLink is enabled

Q5551_0.14.101.0 (Date published: 2012-10-01)

  • Subtitle is not synchronized with the video
  • Subtitle is shown in strange colours

Q5551_0.14.99.0 (Date published: 2012-07-23)

  • Video content from maxdome is distorted in [Auto zoom] picture format (Only applicable to Germany)
  • Subtitle menu cannot be opened anymore and P+/P- do not work anymore after you switch between channels with HbbTV application switched on
  • TV keeps restarting itself when streaming from Videociety (Only applicable to Germany)
  • [Perfect Natural Motion] is switched on by default; users have to switch it off every time they turn on the TV (Only applicable to 7000 series)
  • Improvement on the picture performance

Q5551_0.14.98.0 (Date published: 2012-05-16)

  • Video delay (lipsync issue) observed during video playback
  • Intermittent sound loss while watching DVB-T channels (Only applicable to T-models)

Q5551_0.14.97.0 (Date published: 2012-04-25)

  • TV switches to standby by itself after power on for few minutes
  • TV turns off and on by itself while watching satellite channels (Only applicable to K-models)
  • Corrected Czech OSD translation errors (Only applicable to K-models)
  • The chosen “ON” or “OFF” selection under automatic channel deletion option in the satellite setting menu is not highlighted (Only applicable to K-models)
  • Unable to access CAM services under [OPTIONS] menu > [Common interface]
  • Subtitle menu cannot be opened anymore and P+/P- do not work anymore after you switch between channels with HbbTV application switched on

Q5551_0.14.96.0 (Date published: 2012-03-09)

  • Unable to select the [3D format] on TV3 HD channel during 3D broadcasting (Only applicable to Spain)
  • No support of certain HD and 3D channels via DSMART CI card (Only applicable to Turkey)
  • Not possible to perform automatic sorting of satellite channels (Only applicable to K-models)
  • Intermittent picture loss with “Scrambled program” message appears onscreen on ZIGGO channels (Only applicable to Netherlands)
  • Improvement on German OSD translation (Only applicable to K-models)

Q5551_0.14.95.0 (Date published: 2012-02-01)

  • Added an option to disable the deletion of channels in background install (Only applicable to K-models)
  • Teletext is not working on ZIGGO channel (Only applicable to Netherlands)
  • Movie stops by itself when you watch a rented movie from an online video store
  • Unable to activate MHEG (with the red button) on a MHEG channel
  • Ambilight flashes intermittently (Only applicable to 7000 series)

Q5551_0.14.93.0 (Date published: 2011-12-22)

  • TV starts up with sound and Ambilight, but without picture
  • TV turns off and on by itself when you browse USB or browse PC through DLNA
  • TV goes to standby by itself after 2 hours
  • Intermittent sound loss and picture loss while watching analog channels
  • Picture freeze while watching HD channels
  • Intermittent sound loss through certain set-up box connected via HDMI
  • Unable to play video files via DLNA connection
  • Unable to switch channel while watching analog channel
  • Removed the “Scrambled program” message on the purchase banner page
  • Unable to download movies from online video store (Only applicable to Germany)
  • Video stutters while watching digital channels (Only applicable to Finland)

Q5551_0.14.84.0 (Date published: 2011-10-21)

  • Picture disappears while watching ZIGGO digital (DVB-C) channels with CAM inserted (Only applicable to Netherlands)
  • No sound during initial replay of paused programme (Pause TV)

Q5551_0.14.76.0 (Date published: 2011-10-06)

  • Support of USB keyboard and USB mouse
  • Support of USB subtitles (exclusively for file extension srt, sub and sami)
  • YouTube application is upgraded to the new YouTube Leanback application
  • You are now able to select the locked channels using P+/- keys
  • TV is unable to wake-up from Standby
  • Unable to select picture format when you [Browse USB] or [Browse PC]
  • “No Programme Available” message appears onscreen when you switch channel
  • “No signal” OSD appears onscreen when you switch between channels (Only applicable to Austria)
  • Unable to playback satellite (DVB-S) recorded channels (Only applicable to K-models)
  • “Scrambled Program” OSD appears onscreen when you watch satellite (DVB-S) channels with CAM inserted (Only applicable to K-models)

Q5551_0.10.105.0 (Date published: 2011-09-02)

  • With this software your TV is CANAL READY certified
  • With this software your TV is ZIGGO certified
  • Vertical black bars appear onscreen with certain picture formats
  • Improvement on the channel installation stability
  • Improvement on the USB recording feature
  • Irish language is added to the menu language
  • Portuguese OSD translation error is corrected
  • Video delay (lipsync) observed through SCART and Component (Y Pb Pr) connection
  • Picture is over-stretched while watching certain channels (Only applicable to UK)
  • Audio drop-out when switching between digital channels. (Only applicable to UK)
  • TV has no picture when switching between digital and analog channels (Only applicable to UK)
  • Subtitle is not display correctly (Only applicable to UK)

Q5551_0.10.94.1 (Date published: 2011-06-23)

  • Implementation of Smart USB recording feature

Q5551_0.9.21.0 (Date published: 2011-05-26)

  • No picture or black screen seen on certain digital cable (DVB-C) channels (Only applicable to Finland)
  • Russian OSD translation errors are corrected
  • Unable to select some Russian alphabets from the onscreen keyboard in Net TV portal
  • “Video format not supported” message appears onscreen with HDMI video format 1080i from a certain set-up box
  • Split screen with green horizontal lines appears onscreen with HDMI video format 720p from a certain set-up box
  • TV does not response (intermittent) to the remote control in [Watch satellite] mode (Only applicable to K-models)

Q5551_0.9.20.0 (Date published: 2011-05-12)

  • Vertical stripes appear onscreen during start up (from standby or power off) or when switching between channels

Q5551_0.9.19.0 (Date published: 2011-05-06)

  • Intermittent sound lost while watching TV or a connected device via HDMI
  • Macro-blocks appear on digital (DVB-T) channels with HD content
  • Teletext is not working
  • When you access the Electronic Programme Guide (EPG), it is always default to the first channel listed in the EPG instead of the current viewed channel
  • Greenish screen appears while browsing Net TV
  • Video delay (lipsync issue) observed while watching video from Youtube
  • TV stops automatically after 2 hours of watching rented movie from Net TV
  • TV channel appear in a small screen on the upper right corner after switching from [Browse Net TV]
  • Unable to rename device icon due to missing characters when Portuguese is selected as the menu language
  • OSD translation error for Portuguese language is corrected
  • Intermittent audio and video drop-out while watching a video file from Net TV portal (Only applicable to Germany)

Q5551_0.9.11.1 (Date published: 2011-03-10)

  • Initial production software

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