I cannot find out whether my WiFi network is 2.4GHz/5GHz
Many routers support "dual band" WiFi, which supports both 2.4 GHz and 5 GHz WiFi frequency bands. The Philips Home Safety devices are only compatible with 2.4 GHz networks. Follow these steps to identify the frequency of your WiFi network.
On a device connected to your WiFi network, open the settings menu.
Look for the section that displays WiFi network information.
The network name may indicate whether it is a 2.4 GHz or 5 GHz network (e.g., "MyNetwork_2.4GHz" or "MyNetwork_5GHz")
Check the frequency band in the settings:
Ensure your phone is connected to your WiFi network.
Go to "Settings".
Go to "Wi-Fi" or "Network & Internet".
Find your Wi-Fi network and tap on it.
The network details should display the frequency as either 2.4 GHz or 5 GHz.
Please note that steps may vary depending on the brand and model of your Android phone.
Unfortunately, iOS does not display WiFi frequency. Check using a Mac or Windows computer or try an alternative method.
Check the frequency band in Wi-Fi properties:
Ensure your computer is connected to your WiFi network.
Open the networks panel from the taskbar (WiFi icon in the bottom right).
Click on "Properties" of your connected network.
A new window will open, scroll down to the properties section.
The network band will either say 2.4 GHz or 5 GHz.
Check the channel information of your WiFi:
Ensure your computer is connected to your WiFi network.
Hold down the ‘’option’’ key and click the WiFi icon in the top bar.
Look for "Channel", this will either say in the brackets 2.4 GHz or 5 GHz.
If you are unable to find the frequency information using the WiFi settings on your device, try one of the following alternatives:
Check the user manual or documentation of your WiFi router or modem. It should provide details about the supported frequency bands.
Log in to your router's web interface and look for the WiFi settings. There should be an option to switch between the 2.4 GHz and 5 GHz frequency bands and indicate which one is currently selected.
Contact your internet service provider for assistance. They can provide information about your network's frequency.
If none of these steps works for you, please contact our customer support for further assistance.
The information on this page applies to the following models:HSP5800/01 , HSP5300/01 , HSP5500/01 .
